How does a Vitavien rug feel?
Vitavien rugs are soft, low-pile and made for indoor use. They do not feel stiff. The stain-resistant properties cannot be felt or seen.
Is the rug suitable for underfloor heating?
Yes, Vitavien rugs are suitable for use with underfloor heating.
How do I clean the rug?
If you spill liquids such as wine, coffee or urine, clean the rug with a damp cloth. Avoid using detergents, harsh surface cleaners, bleach and similar products that can damage the rug.
Use a soft cloth and water no hotter than 30°C. Make sure the rug dries as quickly as possible after cleaning, but avoid drying it in direct sunlight.
How do I return an item, and is it free?
Yes, returns are free for up to 2 products, or for up to 2 orders of max. 2 products each. Vitavien has a returns policy of 14 days from the moment you receive your rug. You can return your rug via our returns page.
Please note: read our returns policy for more information about the returns process.
What are Vitavien rugs made from?
Our rugs are made from 80% recycled cotton and 20% polyester. They are 100% recyclable.
Is the non-slip backing suitable for my floor?
Our rugs have a non-slip backing on the underside and are suitable for most floor types. We still recommend checking with your flooring supplier to confirm whether the non-slip backing is suitable for your specific floor type.